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A different way to ask for feedback

Don’t send a generic survey. Definitely don’t send a long survey.

Instead, ask: What one thing can we do better?

You’ll get great ideas you can actually use.

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  1. Rosemary ONeill April 11, 2014 at 12:46 pm #

    I absolutely love the one question survey. As a business owner, it’s much easier to compare apples to apples with one question, and as a consumer, it takes only one minute to reply.

  2. JohnM April 22, 2014 at 4:19 pm #

    Way better than telling people to fill out some daggone checklist, or go online and put in the code for ten percent off next time and be sure to rank me as a five so my boss will be nice.

    It should be asked in person, by a person, at the right time.

  3. Sheetal Sharma May 6, 2014 at 1:05 am #

    Seeking feedback is the first step in improving your customer relationship and in turn build better services for them. Innovative ideas should be adopted to realize the true purpose of seeking feedback.

    Sheetal Sharma

  4. Todd Trimberger June 19, 2014 at 10:11 am #

    This is so simple but true and effective! More people will take time to answer a single question. It might be interesting to hear “What one thing are we doing the best?”

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