This is how it should be done:
From: Melissa Reynolds
Sent: Saturday, January 22, 2011 8:05 PM
Subject: AVIA FUTURE GUEST!
Good Evening Future AVIA Guest,
My name is Melissa Reynolds and I am the concierge for the AVIA Long Beach Hotel. It is getting close to your arrival date and I am writing as a courtesy to see if you were in need of transportation upon your arrival. We work with a car service that I can set up for your arrival from the airport and departure from our hotel. This service is very reliable and cheaper than taking a taxi from the airport…
Also if you need any additional assistance with anything while you are staying with us, please do not hesitate to contact me directly! I would be happy to point you in the right direction for activities, tickets to music or theaters, tours, great restaurants and more!
If you are celebrating a special occasion please let me know too!
I am excited that you have chosen us as your hotel.
I look forward to hearing from you!