No business wants a bad review.
But they can be an early warning that something is going very wrong in a local market.
Check out these reviews for La-Z-Boy’s Austin dealers. It takes extraordinarily bad work to get reviews this bad, for this long.
This is great news for the national brand — if they have the common sense and gratitude to appreciate the information and act to solve the problem.
Instead of puzzling over spreadsheets, wondering about declining sales — they can get the real answer, for free, directly from the customer.