See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Clean up your messes

My car dealer sent a letter saying that I’d be liable for a whole pile of new taxes on my lease if I didn’t fill out a stack of new forms.

After wasting a long time trying get them on the phone, they politely said, “We’re sorry, we accidentally sent that letter to everyone in Texas. This doesn’t apply to you.”

They should have non-accidentally sent a correction to the same people, instead of making us call.

This is a simple example of the worst kind of corporate arrogance: We broke it — but it’s not our problem.

Folks, get a damn spine and take responsibility for your mistakes. When you screw up (which we all do), do the honorable thing and clean up your messes.

Email to a friend:

Privacy: We won't save or reuse these emails.

Comments

Comments are closed.

Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again