See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Customer service should always be this fast and easy

I emailed PayPal to cancel an add-on service to my business account. They responded a few minutes later and did what I asked. No upsell, no pressure, no hassles. Good job, PayPal. I’ll be back.

Dear Andy Sernovitz,
Thank you for contacting PayPal. I did go ahead and cancel the Website Payment Pro and Virtual Terminal services. You can still use PayPal Payments Standard on your account. If you are billed for July, please feel free to contact us so we can refund the payment. We appreciate your patience…

What’s sad is that this isn’t what we get from every company, every time.

Email to a friend:

Privacy: We won't save or reuse these emails.

Comments

  1. Michael Pingree July 6, 2012 at 12:45 pm #

    And great customer service really is that simple too.

Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again