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Customer service should always be this fast and easy

I emailed PayPal to cancel an add-on service to my business account. They responded a few minutes later and did what I asked. No upsell, no pressure, no hassles. Good job, PayPal. I’ll be back.

Dear Andy Sernovitz,
Thank you for contacting PayPal. I did go ahead and cancel the Website Payment Pro and Virtual Terminal services. You can still use PayPal Payments Standard on your account. If you are billed for July, please feel free to contact us so we can refund the payment. We appreciate your patience…

What’s sad is that this isn’t what we get from every company, every time.

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  1. Michael Pingree July 6, 2012 at 12:45 pm #

    And great customer service really is that simple too.

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