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Did you lose the customer on the way out the door?

image We just framed an amazing photo by Justin Guariglia.  The best framing shop in town did a fantastic job.

But I’m sure I’ll never use them again.

They seemed too busy to help me fit it in my car. They seemed bothered by the extra effort. They didn’t help me wrap it properly to keep it undamaged. They were obviously eager to help another customer who was apparently more important than me. They never said thank you.

Doing a good job isn’t good enough any more. Anyone can do that. Relationships are what make or break you.

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