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Do not call

I get a sales call (8 PM, at home) from a company that I already do business with. I tell them to put me on the do-not-call list.

They tell me that I may get more sales calls for up to 30 days. I mention that it’s against the do-not-call rules.

They say “It’s OK, the rules don’t apply because you’re already a customer.”

Not for long!

(How many customer relationships can a high-volume call center destroy in one evening? I know they have a spreadsheet that tracks sales closed. I bet there’s no spreadsheet for “revenue lost due to relationships burned.”)

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  1. scott chadwick February 23, 2011 at 9:13 pm #

    Thats funny… but not ha ha funny. Not for long is right. Im also so tired of huge corporate entities who’s left hand can’t keep pace with the right. Why it would take them 30 days to get anyone of a automated list is either a policy to harass you or yet another “we are the largest therefor the best” company who outsources the most important parts of managing the relationships of their clients to individuals who don’t have the ability or vested motivation to truly affect a solution in real time to the people who should matter the most. The customer. Not for long.

  2. Elaine Fogel February 23, 2011 at 11:46 pm #

    How does one spell D-U-M-B?

  3. Khushnood Viccaji February 24, 2011 at 5:42 am #

    I’d hate to be a shareholder in such a company !
    Similar things go on in India too — I know, we’re supposed to be the hub of outsourced “customer service” call-centres.
    But imho, its not the call-centre people who drive such sales calls; rather its _their_ customers (the product/ service companies) which don’t realise the damage being done !

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