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Do they appreciate all you do?

Dry cleaner bagEvery day you do all sorts of great things for your customers. It’s just what you do.

But do they know?

Do they understand how hard you work for them behind the scenes?

A little, tasteful reminder helps — like this bag from my dry cleaner containing a few things that I left in my pocket.

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Comments

  1. Kathy Klotz-Guest November 27, 2012 at 9:55 am #

    So true. You have to let customers know. Every invoice I send has the items I have done at a charge, and a few service items here and there that I don’t charge for (yet I put the full value and then N/C) so they can see all the value they get. It’s important to remind them! We’re all busy and out of sight, out of mind.

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