I love this great new website we use to manage recruiting. It’s a huge step up from our old platform, with many more features.
But it’s sloooooow. It makes the same job take twice as long. Which may be a deal-killer. I don’t have the time for better if it’s also more time-consuming.
Creating the best product doesn’t matter if you don’t get the basics right.
So who is in charge of this? Who fights for great customer experience?
Would you know if you have a problem like this? When’s the last time you experienced your company from the customer’s perspective?