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Do you want a window seat? Turn disappointment into delight!

The Mucky Duck is a great restaurant on the beach in Captiva Island, FL. It has great ocean views — if you get a window seat.

But not everyone can have a window seat …

So the owners created a rolling window they can bring right to your table.

Everyone laughs, everyone’s happy.

Lesson: How can you turn customer disappointment into a fantastic experience?

mucky1 mucky2 mucky4

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