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Don’t let your company embarrass you

For some inconceivably stupid reason, my pharmacy (a national chain) is telemarketing current customers with an auto-dialer with a message about “getting ready for allergy season.” It’s an amazingly efficient way to turn happy customers into angry enemies.

They’ve called me four times, and four times I called my store to get off the list. And I get angrier each time.

Each time I talk to a highly-trained pharmacist with an advanced degree and professional skill — who is now spending their day taking calls from angry customers about telemarketing spam.

And all four pharmacists said to me, “It’s the company — there’s nothing I can do.”

What a sad attitude.

Call your boss and tell them that you will not let the company embarrass you or itself.

You can take a stand and fight to make things better at your company.

You can have some pride in what you do and where you work.

Or you can give up, and accept that work is going to suck.

It’s up to you.

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Comments

  1. Samantha September 7, 2011 at 3:22 pm #

    Yeah, call the company, who will not listen to you anyway, and likely get fired. Many large organizations with the attitude that condones spamming often have the “Do as you’re told…” and “Because I said so” attitudes with employees as well. Highly unlikely they will care what anyone else has to say, including you-the customer-as well, unfortunately.

  2. smith September 26, 2011 at 1:52 pm #

    I’m pretty sure the pharmacy is within the law to remind you four times, even with an auto-dialer/automated message. However, I completely agree.

    As a general rule of thumb, telemarketing agencies/companies have 30 days to process your request to be removed from their calling list.

    It sounds like the pharmacy didn’t leave you with the appropriate number to reach out to with questions or complaints, nor did they provide appropriate direction on handling these issues to their local stores. That breakdown in communication is also an embarassment.

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