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How to get great word of mouth when the customer leaves

to-go cup

We finished our meal at 24 Diner.

Right before we paid, the waiter said, “Do you want another coffee in a to-go cup — no charge?”

Good marketing!

  • Happy customer
  • Bigger tip
  • Word of mouth — when I go back to the office and tell this story
  • Good online review

What 50-cent thing can you do to earn great word of mouth as the customer walks out the door?

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Comments

  1. Joe October 26, 2010 at 2:38 pm #

    At the restaurant? That’s a cute dress you are wearing… I like your earrings.. Please come back! You guys are so sweet. You guys look like the perfect family.

    :-) It works.

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