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It’s OK to say you’re sorry

This is a seriously fantastic message from

I’m sure most customers (including me) had no idea that there was an issue. But they stepped up and apologized to everyone. – you’ve got class.


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  1. Dwayne September 19, 2011 at 10:17 am #

    This is really smart by I wonder how often they send these emails? I would imagine that if they send these type of emails too much, it loses its effectiveness.

  2. Law Firms September 20, 2011 at 5:42 am #

    really its ok to say sorry but how and when ?When do we apologize ?and for what reasons????

  3. Connor Keating September 20, 2011 at 6:53 am #

    If you’d ask me it’s a sign of respect from the hotel and a sign that they actually care for the customers. Now if it’s their policy just because they’re ‘polite’ or maybe they had some issues with their reputation in the past which might have went online is something that we do not know. And frankly, let’s just appreciate the end service and not bother for the reason.

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