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“I’ve told 200 people about this”

When is the last time you told everyone you know about an amazing customer service experience?

These are the moments that change a company's reputation forever, and generate word of mouth for life.

Watch Headsets.com CEO Mike Faith explain an extraordinary moment he had on Virgin America airline.

WHAT ARE YOU DOING TO MAKE THIS HAPPEN AT YOUR COMPANY?

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Comments

  1. Chung Nguyen March 6, 2009 at 10:09 am #

    I feel like in certain industries, great service is expected and so it’s harder to go above-and-beyond (not impossible, just a tad harder to separate from the crowd). That’s not the case with the airline industry. I think as long as you (1) fly on time, (2) don’t crash the plane, or (3) verbally abuse your customers, most people are glad. Anything remotely beyond that and they’re ECSTATIC! (;

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