With the usual TSA randomness, security at O’Hare started telling people not to put their shoes in the bins. They want them right on the belt.
Which is, of course, different than every other city.
So every traveler does it wrong, and every traveler gets yelled at.
But one snowy day, the TSA agent said, “Please put your shoes right on the belt so the bins stay clean and don’t mess up everyone’s clothes and computers.” Which is actually a nice thing that makes perfect sense.
Now I get it. And I appreciate it.
The Lesson: A sign and an explanation can turn tension into appreciation. Not so hard.