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Making your competitor’s customers jealous

CIMG2924I don’t know what these comfy chairs with power outlets cost Southwest Airlines.

But… I’m not the only guy sitting on the floor by the power outlet at a different gate who is wondering if I made the wrong airline choice.

Lesson: What can you do to put your fantastic-ness up in the face of your competitor’s customers?

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Comments

  1. Lee Wj April 22, 2010 at 10:50 pm #

    Inchon airport in S. Korea provides free internet access and free internet kiosk to all.
    It would be better if these airliners provide power outlet inside their plane…

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