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Showing that you care about your customers

Salesforce com is going to be down for 5 minutes tonight. Really, not a big deal to most customers.

Most companies would have hoped nobody would notice. Salesforce gave us all a warning when we logged in.

It’s how you handle the little things that show the quality of your customer service.

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  1. Regina Ford May 19, 2013 at 8:28 pm #

    Such a small thing, its bigger than the message that it will be down for 5. It shows that they really care and have a tight ship. Outstanding! : )