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Tag Archives: AVIS

It takes so little to thrill a customer

We get to LAX to drop off our Avis rental car. They say, “Why don’t you get back in the car and we’ll drop you off at the terminal?” These are the WOW moments that earn you a customer for life. We weren’t in a hurry, we would have been happy to take the shuttle […]

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Newsletter #873: The “Stop the Insanity” Issue

[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Here’s to the companies who fix what’s broken, remove the headaches, and do their part to end the insanity […]

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Newsletter #783: The “Honesty is the Best Policy” Issue

[Welcome back to the Damn, I Wish I Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Our moms were right: Honesty is the best policy. It’s true on the playground and it’s true (and profitable) in […]

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