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Tag Archives: Cafe Grumpy

You get what you ask for / be true to your brand

Blog “What Would Susan Do” writes a great story about bad service at a coffee shop in NYC: Customer: I’d like three espressos to go, please. Barista: How far are you going with them? Customer: Huh? Barista: The espressos might get cold on the way.  How far are you going? Customer:  Uh, I dunno – […]

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