Called my banker and said that I wanted a new savings account for the company. She said, “Let me know which branch is most convenient for you,” and then set up an appointment. I show up. Another banker and the papers are waiting for me. I sign them, the account pops up on my phone, […]
Tag Archives: Chase
Apologize before customers even know there’s a problem
September 25, 2010
Chase sent me an email apologizing for a website outage that I never noticed. Great move: I’ll trust them more. I’ll be more patient and forgiving next time it happens.
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