See Andy's other stuff:

RSS Feed

Follow Andy

Contact Me >>

Tag Archives: Chase

Apologize before customers even know there’s a problem

Chase sent me an email apologizing for a website outage that I never noticed. Great move: I’ll trust them more. I’ll be more patient and forgiving next time it happens.

(3) Comments - Read & Join the Conversation
Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again