[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] For as many customer service stories there are out there to make us cringe, there are just as many that make […]
Newsletter #1042: The “Brilliant Customer Service” Issue
June 18, 2015
Newsletter #1013: The “Signs” Issue
November 6, 2014
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] You can do a lot with a sign to make it more remarkable. Here’s how three companies used them to help […]
Newsletter #990: The “Lessons from an Ancient Industry” Issue
May 29, 2014
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Did you know that the oldest piece of jewelry discovered dates back to 100,000 years ago? That’s a long time for […]
Newsletter #963: The “Bring It To The People” Issue
November 14, 2013
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] If the point of purchase is the only time you’re talking to your customers, you’re missing out on a lot of […]
Newsletter #934: The “Get Rid of What Sucks” Issue
April 25, 2013
[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Sometimes the stuff that keeps your customers from having the best experience is something you wouldn’t expect. After all, maybe you […]
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