What do you do when a customer hands you a problem that isn’t your responsibility? Do you: a) hand it off to someone else? b) step up and make it right? Great employees are eager to own a problem and get it fixed. They want to make a customer happy. Great companies build systems to […]
Tag Archives: crisis resolution
April 2, 2011
Comments Off on There’s always a better answer than “I’ll go find your waiter.” - Read & Join the Conversation
Get My Newsletter
We will never, ever release your email.