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Tag Archives: customer complaints

3-Minute WOM Lesson: 3 ways to stop negative word of mouth before it starts

This is a post from our WordofMouth.org project. Check it out for more great word of mouth marketing tips like this every day. While it’s impossible to completely defend yourself from negative word of mouth, there are some strategies to stop it before it gets too big. Three ways to do it: 1> Ask for […]

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The gas pump didn’t have the anti-fume flap

No biggie. But it was smelly. So I’ll go somewhere else next time. What “no biggie” is sending your customer to a competitor?

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