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Tag Archives: dealerships

Clean up your messes

My car dealer sent a letter saying that I’d be liable for a whole pile of new taxes on my lease if I didn’t fill out a stack of new forms. After wasting a long time trying get them on the phone, they politely said, “We’re sorry, we accidentally sent that letter to everyone in […]

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How a single email turns a customer into an enemy

I walk into a car dealer and ask to see a specific car. They don’t have it in stock, so they offer to email me when they have one. Then they put me on their email promotion list. So I’m getting emails I don’t want, every week. I never gave permission for that. The result […]

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