See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Tag Archives: employee training

2 steps to achieving true excellence

Step 1: Put someone in charge of watching the details. Step 2: Make sure everyone knows that the details matter. Example: I’m staying in a very nice hotel with exquisite branding. Everything is perfectly designed. They even change the floor mats in the elevator from “Good Morning” to “Good Afternoon” to “Good Evening”.  That’s Step […]

Comments Off on 2 steps to achieving true excellence - Read & Join the Conversation

Three weeks of customer service

Every new employee at Automattic spends their first three weeks in customer service — even senior executives. (Other clever companies do this too.) It’s the smartest way to ground everyone in a deep understanding of what matters to the people who keep the company afloat — your customers. You should do this. Add on a day-a-month […]

Comments Off on Three weeks of customer service - Read & Join the Conversation

There’s always a better answer than “I’ll go find your waiter.”

What do you do when a customer hands you a problem that isn’t your responsibility? Do you: a) hand it off to someone else? b) step up and make it right? Great employees are eager to own a problem and get it fixed. They want to make a customer happy. Great companies build systems to […]

Comments Off on There’s always a better answer than “I’ll go find your waiter.” - Read & Join the Conversation
Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again