See Andy's other stuff:

RSS Feed

Follow Andy

Contact Me >>

Tag Archives: fees

An extraordinary story

It’s a familiar story: I had to change some airplane tickets to get to a funeral. There’s a surprise twist: JetBlue did it with no hesitation, in 10 minutes — with no fees at all. There’s a clear lesson: We all know what is the right thing to do, for our customers and our business. […]

(1) Comments - Read & Join the Conversation

Newsletter #934: The “Get Rid of What Sucks” Issue

[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Sometimes the stuff that keeps your customers from having the best experience is something you wouldn’t expect. After all, maybe you […]

(1) Comments - Read & Join the Conversation

My trainer waived a cancellation fee

I had the flu and missed a session at the gym. I didn’t call and cancel so I should have been charged the cancellation fee according to their policy. She waived the fee and emailed to make sure I was OK. Smart call. I would have paid the fee — it is completely fair. But […]

(2) Comments - Read & Join the Conversation
Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again