History repeats itself: An industry is threatened by technological change Most established leaders ignore it or fight it Sometimes one embraces the future and takes the lead Usually, some new competitor comes out of nowhere and kicks their ass Electric cars are coming, and one national gas station chain has 12 months to gain a […]
Tag Archives: gas stations
The gas pump didn’t have the anti-fume flap
June 15, 2013
No biggie. But it was smelly. So I’ll go somewhere else next time. What “no biggie” is sending your customer to a competitor?
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