See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Tag Archives: Hotels.com

It’s OK to say you’re sorry

This is a seriously fantastic message from Hotels.com. I’m sure most customers (including me) had no idea that there was an issue. But they stepped up and apologized to everyone. Hotels.com – you’ve got class.

(3) Comments - Read & Join the Conversation

How to compete when it’s not about price

Hotels.com is making a huge change — they used to compete on price, but now it’s about service. I used to book rooms through them to save money. Now I do it because they saved my butt (several times): One time our entire staff was booted from an overbooked hotel the night before our big […]

Comments Off on How to compete when it’s not about price - Read & Join the Conversation
Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again