See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Tag Archives: Intuit

Teach as you go

Look for opportunities to teach your customers how to help themselves. Here’s an example from Quickbooks online. I ask for help on online banking and it gives me a link. But it also tells me how to find it myself next time. (Remember: It needs to be polite and subtle, because you don’t want to […]

Comments Off on Teach as you go - Read & Join the Conversation

I’m more likely to forgive the error if you let me know what’s going on

Intuit gives us a great example of good customer service during a bad moment. They have a simple form that lets people request an update when their service comes back online — so they don’t need to keep checking back in frustration. What simple thing can you do to relieve a moment of tension?

(1) Comments - Read & Join the Conversation

12 great brands teach you how to get word of mouth

Come to Word of Mouth Supergenius to hear fantastic real-world word of mouth success stories from great companies. I promise that these are some of the best case studies you’ll ever see. It’s July 20 in New York (full info here). Learn how Maker’s Mark is turning customers into lifelong brand ambassadors with Todd Spencer […]

Comments Off on 12 great brands teach you how to get word of mouth - Read & Join the Conversation

TurboTax’s video case study: TurboTax and Social Media, presented by Christine Morrison

Come to BlogWell: How Big Brands Use Social Media on April 7 in Cincinnati to hear Dell, Duke Energy, Procter & Gamble, Hilton Worldwide, AT&T, Tyson Foods, Graco, and General Mills share case studies in corporate social media. You’ll learn how to get started, get past roadblocks, and make your social media program phenomenal — […]

Comments Off on TurboTax’s video case study: TurboTax and Social Media, presented by Christine Morrison - Read & Join the Conversation

How Intuit is connecting customers to create word of mouth — live with Kira Wampler

Ready for amazing word of mouth? We’re bringing together an all-star group of word of mouth marketers for Word of Mouth Supergenius: The “How to be Great at Word of Mouth Marketing” Conference on December 16 in Chicago. We’ll feature 12 how-to classes, 12 real-world case studies, and 6 brilliant authors. You’re going to learn […]

Comments Off on How Intuit is connecting customers to create word of mouth — live with Kira Wampler - Read & Join the Conversation

Intuit’s social media case study: How we’re winning with social media and the “new normal”

Come to BlogWell: How Big Brands Use Social Media on August 13 in Minneapolis — hosted by General Mills — where you’ll hear McDonald’s, Mayo Clinic, H&R Block, CME Group, General Mills, Ford, Progressive, and Walmart share case studies on how to create a fantastic social media program. You’ll learn how to get started, get past roadblocks, and make […]

(1) Comments - Read & Join the Conversation

BlogWell: 8 Great Case Studies in Corporate Social Media – Dell, Cisco, Wells Fargo, Intuit, SAP, Kaiser Permanente & Pepsi

Learn how the biggest organizations succeed using social media with 8 practical, how-to case studies. You’ll learn everything including how to get started, how to get past roadblocks, and how to make your social media program phenomenal. You’ll ask questions, network with lots of smart people, and walk away with fantastic, actionable ideas for your […]

Comments Off on BlogWell: 8 Great Case Studies in Corporate Social Media – Dell, Cisco, Wells Fargo, Intuit, SAP, Kaiser Permanente & Pepsi - Read & Join the Conversation

Announcing BlogWell San Francisco: How big brands use social media

We're hosting another amazing BlogWell conference — in San Francisco this time. 8 Great Case Studies on Corporate Social Media Hear Dell, Cisco, Wells Fargo, Intuit, SAP, Kaiser Permanente, and more as they share corporate social media case studies. In one afternoon, we'll discuss measuring ROI, engaging fans, managing teams, dealing with legal issues, working […]

Comments Off on Announcing BlogWell San Francisco: How big brands use social media - Read & Join the Conversation

BlogWell San Francisco June 23, San Francisco

38525

Comments Off on BlogWell San Francisco June 23, San Francisco - Read & Join the Conversation
Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again