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Tag Archives: IT

This cute, little guy will ruin your day

The computer started getting weird. All sorts of tech support problems happened. Webcams stopped working, things wouldn’t print, the mouse got quirky. We spent hours on tech support, installing drivers, replacing parts. Turns out that someone bought this adorable USB hub. Looks great. Works like crap. No one thought to check it as the source […]

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Out of date = lost customers

Sad story #1: Tried to buy insurance from a broker that I really like. It would have lead to a lot of other business for them. But some IT guy in their office who is stuck in 1998 set a limit on the size of email attachments they can receive. So I can’t return the […]

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No candy for you! (But there’s candy in your pocket.)

In the “just plain stupid” category: Companies that still block access to Facebook and other social media sites — when every employee has a smart phone that gives them full access to the same stuff. Blocking social media is a waste of IT, HR, and management time and money. And completely futile. The only real […]

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Don’t overcomplicate usernames and passwords

Amazon has a gazillion customers. They use email for usernames and any simple password you want. It works just fine. Don’t let your techies convince you that you need some crazy-complicated password scheme. You’ll just annoy your users and make it less likely that they will come back. (Unless you have something extra-super-sensitive. But if […]

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