See Andy's other stuff:

LinkedIn
RSS Feed

Follow Andy

Contact Me >>

Tag Archives: negative reviews

Newsletter #952: The “Counterintuitive” Issue

[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Trying lots of different marketing is essential to figuring out what works and what people will talk about. Some companies take […]

(1) Comments - Read & Join the Conversation

6 ways to turn a critic into a fan

This is a post from our WordofMouth.org project. Check it out for more great word of mouth marketing tips like this every day. Critics are just potential fans that haven’t been won over yet. They represent opportunities — and if you can make them happy, they’ll tell the world about you. How to do it: 1. Respond […]

Comments Off on 6 ways to turn a critic into a fan - Read & Join the Conversation

Fantastic advice on dealing with negative reviews

AMA Shift has a great article on how to respond when you’re criticized on Yelp. (Definitely subscribe to their really well-written newsletter.) Respond to Yelp critics with patience and restraint Negative reviews on social media can hurt, and the temptation is to hit back—hard. But that isn’t a smart idea, just as angry responses to […]

(1) Comments - Read & Join the Conversation

How to turn a bad review into a better review

We all get bad reviews. No matter how hard you try, you’re going to screw up a job every so often. So what do you do? Respond to the review. Don’t just let the bad review sit there. Most review sites now let you comment on the review. Stay cool. Just explain what happened and […]

Comments Off on How to turn a bad review into a better review - Read & Join the Conversation

Bazaarvoice WOM Webinar (Public Event) August 25, Virtual

Comments Off on Bazaarvoice WOM Webinar (Public Event) August 25, Virtual - Read & Join the Conversation
Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again