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Tag Archives: Netflix

Newsletter #962: The “Weird, Wacky, and Wonderful” Issue

[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] You can have a seriously fantastic product and show it off in some completely non-serious ways. Word of mouth works best […]

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Newsletter #918: The “Admit When You’re Wrong” Issue

[Welcome back to the Damn, I Wish I’d Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.] Not everyone likes to acknowledge when they’re wrong. They’re afraid it will attract more negative attention, make them look bad, or […]

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How do you get your long-time customers to start talking about you?

When someone has been happily doing business with you, they probably aren’t telling their friends. When we’re used to getting great service, we don’t suddenly jump up and start telling everyone, “Hey, it’s still good!” After a long relationship with a product, we don’t suddenly post to Facebook, “Still not broken!” So how do you […]

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What if you fired all the average performers?

Interesting quotes from Netflix CEO Reed Hastings: Like every company, we try to hire well. But, unlike many companies, we practice “adequate performance gets a generous severance package.” We’re a team, not a family. We’re like a pro sports team, not a kid’s recreational team. Coaches’ job at every level of Netflix to hire, develop […]

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