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Tag Archives: online sales

How to lose a sale by reading a script instead of helping a prospect

Sender Message Tom says: Hi, I’m the live website attendant. Welcome to [car dealership]! How may I assist you today? Andy Sernovitz says: Do you sell [make of car]? When is the least crowded time to come by? Tom says: I’d be more than happy to help you out with that. May I have your […]

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