So I finally moved the 273 bricks from the pile on the side of the house to a neat stack by the back fence. Then I realized, “What the hell do I need 273 bricks for?” So I ran an ad on Craigslist, and within an hour someone came and hauled them all away for […]
Tag Archives: processes
Can you turn a hassle into a benefit?
June 30, 2012
You could write some complex code to figure out the correct postage for product returns to provide exact reimbursement for customers. Or, you could do what Groupon does. I returned a small item, and they gave me a $10 credit to cover postage — and a little extra. Less work, fewer hassles, and I’ll be […]
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