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Tag Archives: punishment policies

It’s like someone sat down and said, “How can we make sure nobody comes into this store ever again?”

I bought a telephone from an office supply superstore. The clerk looked me in the eye and said, “You need to buy the warranty, because you can’t return it after 14 days.” Then she slapped a giant, mean sticker on the box. Then she rubber-stamped the same message on my receipt. I completely understand and […]

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