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Tag Archives: Rainforest Cafe

Who is responsible for the little details?

How do you feel about a place when you see a big typo before you even get in the front door? Where is “DownTown, Chicago”? I’ve never been DownThere. This sign has been up for years. Who at your company is responsible for caring about the details? Who steps up and says something when it […]

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Sweat the details: The little things matter

Rainforest Cafe is a masterpiece. They cram an entire theme park into a restaurant, and little kids love it. The attention to execution and detail is fantastic. Except: No kid-size sinks or urinals. Which is a royal pain at an awkward moment. So while I’m lifting my kid to the sink, he accidentally soaks his […]

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