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Tag Archives: referalls

Zappos vs Lands’ End: Who are you talking about now?

It was only 3 years ago that we were talking about the Lands’ End famous no-questions-asked return policies. They were the one brand that symbolized amazing customer service. Lands’ End would take anything back. You could wear a bikini to a paintball convention and return it because it was stained and didn’t provide good protection.  […]

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