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Tag Archives: tech support

This tech support fight could have been avoided

You know the story. You ask for tech support, and they tell you to pay first. OK, that’s fair. You can’t always expect lifetime free service. (You wouldn’t expect Ford to fix your car for free, forever. We have weird expectations about computer products.) Recently, I tried to get help on a disk drive product, […]

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Tech support — it’s only good enough if it makes them smile

There’s only one way to know if your tech support is good enough: Ask every customer, every time Ask in a way that the customer will answer (not a multi-question survey) Ask for one meaningful answer, and nothing more — were you happy? Did we solve the problem? Would you recommend us? Show every single […]

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How much did that little change cost you?

We buy a lot of laptops. They used to have a sticker on the bottom with the Windows license key in case we had to reinstall. But the new laptops we bought (from the same company) hid that sticker underneath the battery. At least 6 people in our office called to ask about ordering replacement […]

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