You know the story. You ask for tech support, and they tell you to pay first. OK, that’s fair. You can’t always expect lifetime free service. (You wouldn’t expect Ford to fix your car for free, forever. We have weird expectations about computer products.) Recently, I tried to get help on a disk drive product, […]
Tag Archives: tech support
Tech support — it’s only good enough if it makes them smile
October 12, 2011
There’s only one way to know if your tech support is good enough: Ask every customer, every time Ask in a way that the customer will answer (not a multi-question survey) Ask for one meaningful answer, and nothing more — were you happy? Did we solve the problem? Would you recommend us? Show every single […]
Comments Off on Tech support — it’s only good enough if it makes them smile - Read & Join the Conversation
How much did that little change cost you?
December 8, 2010
We buy a lot of laptops. They used to have a sticker on the bottom with the Windows license key in case we had to reinstall. But the new laptops we bought (from the same company) hid that sticker underneath the battery. At least 6 people in our office called to ask about ordering replacement […]
Get My Newsletter
We will never, ever release your email.
*Third-party newsletter (Privacy Policy)
*Third-party newsletter (Privacy Policy)
Contact Me
I'd love to hear from you. Use this form, please.