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Tag Archives: Tom Peters

The problem is never the problem. The response to the problem is almost always the real problem.

Hey, Toyota, listen to this wisdom from Tom Peters: (Read original post, transcript, and comments here.)

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When things go bad — try praising the vendor you need instead of attacking

I love this post from Tom Peters’ blog. Their site went down. Most of us would have bashed the hosting company. Peters’ team complimented them instead, and thanked them for getting things fixed. Technical Difficulties If you tried to visit our site yesterday, you may have noticed that we had a day long outage. This […]

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Word of Mouth Webinar June 30

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