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Did you notice that bit.ly is now bitly.com?

I blogged last year about how dumb it is to base your brand on a domain controlled by the Libyan government — or any other country where you don’t have a presence or a practical way to enforce your rights. And we all know that Libya hasn’t been what you’d call a great place to […]

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Newsletter #720: The “Learn from Your Customers’ Mistakes” Issue

{Welcome back to the Damn, I Wish I Thought of That Email Newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the left.} When a customer commits a mistake on your site, it's your fault. Watch for these trends and look […]

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