I was in a $700 Fairmont hotel room in Miami (paid for by someone else). It was nice.
But what really turned me on was the fantastic coffee with a real French coffee press.
Any hotel could improve the coffee machine and make every guest happier. It wouldn’t cost more than $50. Why don’t they?
It’s the little things that make people happy. It’s the little things that start word of mouth.
Lesson: Look for one simple conversation-worthy thing you could upgrade today.