See Andy's other stuff:

RSS Feed

Follow Andy

Contact Me >>

There’s always a better answer than “I’ll go find your waiter.”

What do you do when a customer hands you a problem that isn’t your responsibility? Do you:
a) hand it off to someone else?
b) step up and make it right?

Great employees are eager to own a problem and get it fixed. They want to make a customer happy.

Great companies build systems to make sure everyone is educated, encouraged, and empowered to think and act this way.

Email to a friend:

Privacy: We won't save or reuse these emails.


Comments are closed.

Get My Newsletter!

Subscribe to Damn, I Wish I’d Thought of That! for a weekly email full of unusually useful ideas for smart marketers. Great marketing is about brains, not bucks. The best business ideas are easy to do, inexpensive, and fun. Learn to simplify your business, earn word of mouth, and thrill your customers:

Never display this again