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Three weeks of customer service

Every new employee at Automattic spends their first three weeks in customer service — even senior executives. (Other clever companies do this too.)

It’s the smartest way to ground everyone in a deep understanding of what matters to the people who keep the company afloat — your customers.

You should do this. Add on a day-a-month in tech support for everyone, or a once-a-year customer service week.

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