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Turning the lost & found into customer service

A friend of mine was at the Marriott Courtyard in Devon, PA and realized he left his phone charger at home.

He went to the front desk to get a cab to the Verizon store. Rafal was working the desk and asked if it was for a charger. When my friend said “yes” he went into the back and returned with a box with at least 100 different chargers of various varieties that past guests had left behind. They found one that worked and Rafal told him to keep it.

There is probably a giant box of unclaimed chargers in every hotel.

Every one is a chance to wow a guest and save their day.

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  1. merrill Richmond November 15, 2010 at 7:31 pm #

    Had a similar experience at a Chicago Marriott. The charger for the Dell laptop failed…spoke to the manager, he pulled out a box of various charges. Found one that worked!


  1. In this day and age…? Really? « Keith's Blog - November 24, 2010

    […] 25 November, 2010 Keith Suckling Leave a comment Go to comments It isn’t hard to have good customer service that you want to talk to other people about.  Sometimes it doesn’t even cost the company […]

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