Bonus happy points to Verizon and UPS for two great customer service moments in the same day.
#1) I called Verizon to ask if I would have to pay roaming in Puerto Rico. I got a decent answer. Then …much to my surprise… the operator called me back to clarify what she told me and make sure I understood. I was floored.
#2) UPS missed a pickup, I called to complain, and asked for a supervisor. They told me a supervisor would "call me within an hour." Didn’t believe them. The supervisor, Mike, called me right back, as promised, took care of the problem, and followed up with 2 more messages to make sure everything was ok.
I wish I got their names so I could thank them properly. I was so surprised by the good service that I forgot to ask.
To all businesses, everywhere: Do your people have the authority and initiative to make people happy?