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Archive | February, 2011

Why people steal movies.

The movie industry has lost billions. Not due to piracy. Due to 1) poor customer service, 2) treating their customers like criminals, and 3) being a pain in the ass. Click for a close up. (I don’t know who made this graphic, or I’d happily give them credit.) P.S. iTunes proves that we will pay for […]

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Don’t wait for your customers to spread the word of mouth — do it for them

Everyone in the neighborhood knows which cleaning service I use. I don’t need to do a thing. The endorsement is obvious and automatic when this car is parked out front. What can you do like this?

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