I just bought a projector from Costco. I get this email:
Dear ANDY SERNOVITZ,
Congratulations on your recent purchase of the VIEWSONIC PJ503D DLP SVGA (item # 229495) from costco.com.
FREE Technical Support is offered exclusively for Costco members who have purchased a television, computer, camera, camcorder or an iPod/MP3 player from Costco or costco.com.
If you experience problems setting up or installing your new electronics item, call Costco’s Concierge Service at 1-866-861-0450. They can walk you through the process over the phone and if covered under manufacturer’s warranty you may receive in-home service.
Costco’s Concierge Services can be reached by calling 1-866-861-0450 between 5a.m. – 10 p.m. (PST), 7 days a week, excluding holidays.
We hope you enjoy your new purchase and if you should have questions that one of our costco.com representatives may assist you with, please contact us at 1-800-955-2292 or email us at [email protected].
We value you as a customer and appreciate your business.
Sincerely,
Costco.com Customer Service
Well played, Costco. One more reason to buy from you – and one that isn’t just about price.
This should completely freak out the big-box retailers, who are still more focused on selling you an extended warranty than making sure you have a great product experience. Best Buy – can you use your Geek Squad to do free installation support?