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Lessons of the free umbrella

photo (27)There’s an employee standing in a torrential downpour outside the Publix grocery store in Ft. Myers, FL.

She’s loaning people umbrellas so they can get to their car. Then folks drive around and return it.

That simple courtesy changes the story of the shopping experience, from a crappy rainstorm disaster to a surprisingly pleasant moment with a caring merchant.

Be the caring one.

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