See Andy's other stuff:

Contact Me >>

Tag Archives: airline tickets

An extraordinary story

It’s a familiar story: I had to change some airplane tickets to get to a funeral. There’s a surprise twist: JetBlue did it with no hesitation, in 10 minutes — with no fees at all. There’s a clear lesson: We all know what is the right thing to do, for our customers and our business. […]

(1) Comments - Read & Join the Conversation