68% of customers are lost because of bad customer service according to this fantastic chart from Andy Wibbels and our friends at Get Satisfaction. (See original.) Only 14% are lost because of a product problem. Lesson: Maybe you should spend some of your giant R&D budget on fixing your crappy call center!
Tag Archives: Andy Wibbels
Blogwild!: A Guide for Small Business Blogging — live with author Andy Wibbels
November 10, 2009
We’re bringing together an all-star group of word of mouth marketers for Word of Mouth Supergenius: The “How to be Great at Word of Mouth Marketing” Conference on December 16 in Chicago. We’ll feature 12 how-to classes, 12 real-world case studies, and 6 brilliant authors. You’re going to learn practical, hands-on techniques to get people […]
Comments Off on Blogwild!: A Guide for Small Business Blogging — live with author Andy Wibbels - Read & Join the Conversation
Get My Newsletter
We will never, ever release your email.
*Third-party newsletter (Privacy Policy)
*Third-party newsletter (Privacy Policy)
Contact Me
I'd love to hear from you. Use this form, please.